Nationwide Service | Installation | Management & Maintenance

Managed IT Services

Our Managed IT Services portfolio offers a variety of solutions to possible situations, ranging from elementary monitoring needs to IT consulting and advanced proactive preventative measures.  Our clients are assured of first-rate service provision to their full benefit, backed by industry-leading capabilities and supported by an experienced and highly knowledgeable service team.

Improve Preformance

Improve the efficiency of your IT infrastructure and achieve better results

Professional Technicians

Instead of having one person in charge of your IT, you get a whole team of trained professionals with diverse experience.

Reduce
Costs

Allowing us to manage your IT saves you time and money.

Network Devices and Peripherals

Devices such as printers, scanners, routers, and wireless access points are connected to your network and workstations. These devices form a vital interconnected part of your business IT and therefore you should ensure that you give them the attention they need for optimal functionality. Additionally, looking after your devices will assist in keeping your network safe from threats.

Firewall
Management

Firewalls from a critical intrusion detection and prevention component of a secure network. Firewall Management includes controlling network traffic yet is only effective if kept updated with the latest upgrades, is monitored to ensure optimal performance, and is tailored to suit your specific business environment.

Desktops and
Laptops

Devices such as printers, scanners, routers, and wireless access points are connected to your network and workstations. These devices form a vital interconnected part of your business IT and therefore you should ensure that you give them the attention they need for optimal functionality. Additionally, looking after your devices will assist in keeping your network safe from threats.

Server
Management

Servers are designed to perform centralised functions for your business, whether it is IT-related or central to your daily operations. When a server develops an issue, it has the potential to adversely affect multiple individuals’ work. Through our server management service, you can effectively monitor your servers by ensuring that their hardware is healthy and preventing unwanted interruptions and downtime, while simultaneously maintaining your operations at optimal levels.

Which managed IT solution do I need?

The Managed Solution

Our Managed Solution is designed to proactively maintain workstations through the delivery of regular maintenance, monitoring, management, unlimited remediation, our helpdesk service option, and emergency support for a fixed monthly price.

The Proactive Solution

Our Proactive Solution is designed to proactively maintain workstations through the delivery of regular maintenance, monitoring, and management at a fixed monthly price.

Monitoring as a Service

Modern ICT (Information and Communications Technology) infrastructure is designed to operate on a 24/7/365 basis, providing immediate and on-demand tasks and support for business functions that often operate without any form of human input. Maintaining the status and health of that infrastructure is vital to keeping business functions operational at peak levels. While you cannot entirely remove the human element in this maintenance, it is not practically or logistically feasible to maintain complete manual oversight of all systems checks and their associated notifications.

Plan Ahead

Be proactive in preventing and repairing issues as they happen

Integrated Solution

Comprehensive solution for discovery, surveillance, and notification of infrastructure and devices

Better Uptime

Runs on a high availability cluster to ensure and maintain uptime

Notifications

Offers custom alerts and outage notifications to meet business-specific needs

Discover Trends

Benefit from advanced reporting modules for system trend tracking

Key Features and Advantages

High Availability Managed Service

– Servers and software running in HA mode

– Automatic failover, no update downtime

– No client hardware required

– No setup on the monitoring infrastructure

Reporting Features

– In-depth reporting with more than 30 pre-designed reports

– PDF or HTML reports

– Report Task Scheduler for manual or scheduled reports

– Historical data export on XMLL, HTML and CSV

Variable Interfaces

– Full AJAX-based website

– HTML website for older browsers, mobile devices

– Smartphone app

– SSL-secured website

Comprehensive Network Monitoring

– Over 190 types of sensors

– Uptime and bandwidth monitoring

– Application and virtual server monitoring

– Environment monitoring

Flexible Alerting

– Self-managed email and SMS notification

– Status, threshold, and limit alerts

– Automated escalation notifications

– Alarm notifications

Software

From operating systems to office software, Xpert IT offers managed licensing solutions through which you are notified of upcoming renewals and can arrange for their implementation. We also assist with software license audits to ensure that your business remains compliant. The advantages of such a solution include: Saving time by not needing to dedicate resources to tracking and managing your renewals Licensing requirements are taken care of by professionals with the right expertise Ensuring that your software is and always remains valid and compliant Your hardware is always up to date and functioning as it should

SSL Certificates

Firewall Licensing

Software Licensing

Operating System Licensing